Privacy Policy

1. Introduction and Scope

Welcome to ixbet. This Privacy Policy describes how we handle your personal information when you use our platform. This policy applies exclusively to users located in the Philippines.

Please note that this policy does not apply to third-party websites or services. If you click on a link that takes you away from our platform, we are not responsible for the privacy practices of those external sites.

2. Personal Information We Collect

To provide a secure and regulated gambling experience, we collect the following categories of data:

Account and Identity Data

Information such as your name, date of birth, and contact details to establish and maintain your player account.

Verification Documents

Government-issued identification and proof of address required to comply with Know Your Customer (KYC) and age verification standards.

Payment Data

Transaction history and payment method details necessary to process deposits and withdrawals.

Gaming and Transaction Activity

Records of games played, bets placed, and winnings to manage your account and detect irregular betting patterns.

Technical Data

IP addresses, browser type, device identifiers, and operating system information to ensure platform security and optimize performance.

Support Communications

Records of your interactions with our customer service team via the channels provided on this site.

3. How We Collect Data

We gather information through three primary methods:

• Directly from you: Information you provide during registration, verification, or when contacting support.
• Automatically: Technical data collected via cookies and server logs as you navigate the site.
• Partner Providers: Data received from our partner payment processors and identity verification services.

4. Why We Use Your Data

We use your information for the following legitimate purposes:

• Account Management: Creating and managing your profile and preferences.
• Financial Processing: Facilitating secure deposits and processing withdrawals.
• Verification: Confirming you are of legal gambling age and verifying your identity.
• Security: Preventing fraud, money laundering, and the creation of duplicate accounts.
• Personalization: Tailoring the user experience and content displayed to you.
• Legal Compliance: Fulfilling all obligations required of gambling operators in the Philippines.
• Marketing: Sending promotional offers only if you have provided explicit consent.

5. When We Share Your Data

We do not sell your personal data. We only share information with the following parties:

• Service Providers: Payment processors, identity verification firms, and technical infrastructure providers essential for the site's operation.
• Legal Authorities: When required by law to comply with a court order, regulation, or official government request.

6. How We Protect Your Data

We implement robust technical and organizational measures to safeguard your information:

• Encryption: Data is encrypted during transmission to prevent unauthorized interception.
• Access Control: Internal access to personal data is strictly limited to authorized personnel.
• Payment Isolation: Sensitive payment details are handled by specialized providers to minimize our direct exposure.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on the nature of the data, you have the following rights:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the removal of your data or its transfer to another service.
• Objection and Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our team through the Support page. Please be aware that we may be required to retain certain data even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information only for as long as your account remains active or as required to provide our services. Once the account is no longer needed, data is stored only for the duration required by applicable law in the Philippines.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately. Parents or guardians who believe a minor has registered an account should report it via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page.

13. Contact Us